Frequently Asked Questions (FAQ)
What is your return policy?
Our goal is for every customer to be completely satisfied with their purchase. If you're not, please let us know, and we'll do our best to find a solution together.
How can I tell if my online order was successful?
Once your order has been completed, you will see an order confirmation in the shop containing all the details of your purchase. Your order will also appear under My Account with its current order status. At the same time, you will receive an order confirmation by email.
Can I change the items in my shopping cart?
You can access and update your shopping cart at any time by clicking the shopping cart icon from any page in the store. In your cart, you can change the quantity of each item or remove products from your cart.
Where are your products made?
Our products are manufactured both locally and globally. We carefully select our manufacturing partners to ensure that our products are of high quality and offered at a fair price.
Do you offer international shipping?
International shipping is available upon request. Please contact us using the contact form.
Delivery
Your order will be shipped via standard delivery with DHL or DPD.
If you prefer your order to be shipped exclusively with DHL, you can request this when placing your order.
Payment Methods
We offer the following convenient payment methods:
- PayPal – You will be redirected to PayPal during checkout.
- Credit Card – You will be redirected to Commerz Globalpay GmbH to complete your payment.
- Klarna – You will be redirected to Klarna, where you can choose from four payment options.
- Bank Transfer (Prepayment) – Your order will be shipped once payment has been received.
Contact Form
Feel free to use my contact form. Your message will be sent directly to me, and I will respond as soon as possible